FAQ

 

WHERE ELSE CAN I PURCHASE KINGSTON BAY RUM?

Kingston Bay Rum is available for online purchase ONLY!

HOW MUCH IS SHIPPING COST?

The shipping cost varies depending on the state being shipped to and the quantity of bottles being purchased.

HOW LONG IS THE SHIPPING PROCESS?

The shipping process is quick! Your order is fulfilled within 1-2 business day(s). You will receive an email with your tracking number once the order is fulfilled.
Shipping varies from 1-4 day(s) depending on the delivery location. Please Note: Products are shipped from Florida.

WHAT DO I DO IF I MISSED MY DELIVERY?

FedEx will return the following day to complete the shipping process. FedEx will return up to 3 times before the package is finally returned to sender. You have the option to call FedEx and arrange a proper delivery based on your availability or arrange to pick-up.

THERE IS AN ERROR MESSAGE WHEN SUBMITTING PAYMENT AT CHECKOUT. WHAT IS CAUSING THIS ERROR?

There is a strict verification process due to the sale being Alcohol. Please be sure to enter all credit card or debit card information manually, auto-populated will be denied. Enter all information in its entirety (i.e) type your full name reflected on the card, including middle initial or name.

I AM HAVING ISSUES ENTERING MY SHIPPING ADDRESS. WHAT MAY BE THE CAUSE?

There are 3 things to note:
1. We can not arrange shipping to a PO Box. 
2. We can not arrange shipping to a military base.
3. Kingston Bay Rum is only available in 32 states: AK, AZ, AR, CA, CO, CT, DE, D.C, FL, GA, IL, IN, IA, KS, KY, LA, MA, MN, MO, NE, NV, NJ, NM, NY, ND, OK, RI, SC, SD, TN, WA, WI
If the issue continue to arise, please contact us.

MY BILLING ADDRESS IS IN A STATE THAT IS NOT MARKED AVAILABLE, BUT I WANT TO SHIP TO AN ADDRESS IN A STATE THAT IS AVAILABLE. WILL THE SYSTEM ALLOW THE PURCHASE?

Unfortunately, by law we can not accept or process any payments for Alcohol sales from any State that is not marked as available.

ARE THERE ANY ADDITIONAL DELIVERY OPTIONS IN THE EVENT NO ONE OF AGE IS AVAILABLE TO SIGN AT DELIVERY?

You have the option to change or update your delivery method to a preferred time. Use your FedEx tracking number to make the update. You may pick up your package at the local FedEx distribution center.

We recommend delivering to your office if you are not at home during the daytime.